Services
The doctors consulting at Equilibrium Healthcare are specially trained general practitioners who are trained to manage all presentations of general practice and have a range of special interests in particular areas of medicine, enabling the provision of a wide range of services for you.
We have a team of qualified Allied Health Professionals who specialise in various fields to enhance your healthcare and broaden the services we can provide to you locally. Our aim is to keep you healthy close to home.
Other Services Available
After Hours Care
After hours service is available at Sutherland Hospital casualty.
PLEASE BE AWARE, AFTER HOURS SERVICES CAN INCUR OUT OF POCKET EXPENSES.
Interpreter Services
A free interpreting service is available for patients who do not speak English well or who are deaf and use Australian Sign Language (AUSLAN). While telephone interpreting is available 24 hours, on site assistance needs to be pre-arranged. Please contact our staff for assistance.
Home Visits
Home visits are available for patients whose condition or circumstances prevents them attending the surgery. Please call us to discuss the problem with our Medical Receptionists, Nurses or your Doctor. Home visits outside the local area are limited.
Telephone Calls
We are very keen to answer your calls. Our medical receptionists and nurses can assist with most issues, but if you need to speak with a doctor you may be asked to wait a short period of time or the doctor may have to return your call at a more convenient time. An emergency call will be attended to immediately, so please indicate the urgency to our staff.
Repeat Prescriptions
Regular, repeat prescriptions can be requested online through HotDoc . However, if you have not attended the surgery recently a consultation will be required. This is good medicine.
Referrals to a Consultant
An important aspect of general practice is the provision of continuity of care. To ensure continuity of care we need to see you before referral to a specialist and you may be asked to report back by phone or in person afterwards.
Referrals from general practitioners to medical specialists enables patients to claim a rebate from Medicare for their specialist consultation. We rely on patients for feedback on specialist treatment and manner. In this way we are constantly trying to improve the quality of our referrals.
Some repeat referrals can be requested through HotDoc when your doctor has previously referred you and there is an established relationship with the consultant. If you have not been seen at the practice recently regarding the issue you are requesting the referral for, you will need an appointment with your doctor.
Results & Reports
It is important to know your investigation results. If you have had tests, been referred for specialist review, or recently been in hospital, it is important that you contact us to ensure you are appropriately followed up. While we do follow up abnormal results, please ensure you know the results of all investigations you have had, normal or not, to ensure your results have been processed.
Pathology
If you require a blood test, we have Southern IML Pathology on site to make it that much easier (and quicker) to get the answers we need.